# ZENLUMEX > ZENLUMEX builds websites, mobile apps, CRM systems, AI chatbots and custom digital platforms for businesses in Tbilisi, Georgia. This file is published by ZENLUMEX for machine readers. It is generated from the same content the website renders, so it says what the site says and nothing more. Source: https://zenlumex.com ## Identity - Name: ZENLUMEX - What it is: ZENLUMEX is a digital product company that connects technology to what a business actually needs. - Where: 8 Cristoforo Castelli St, Tbilisi 0159, Georgia - Phone: +995 596 80 99 88 - Email: info@zenlumex.com - Opening hours: Mon–Sat, 10:00–19:00 - Working languages: Georgian, English, Russian - Websites: https://zenlumex.com (digital products) and https://zenlumex.ge (EV charging) - The same pages in Georgian: https://zenlumex.com/ka · in Russian: https://zenlumex.com/ru ## What ZENLUMEX does We do not just build attractive interfaces - we build systems that simplify processes, increase efficiency and give a business room to grow. We work with small and medium businesses that need more than a one-off website: a system that grows with them. ### How it works - We learn the business first: Before we draw a line, we understand how money reaches you. - We show the work as it happens: Staged delivery - the result is never a surprise at the end. - We write what can be maintained: Clean architecture, documentation and readable code. - We stay after launch: Support and development are part of the product. ## Services ### Website development URL: https://zenlumex.com/en/services/web-development Website development is the design, build and launch of a company site whose structure is built around its actual business, and whose content the company can then edit without a developer. **Included** - Design made for your brand, not a purchased theme - An admin panel where text and images change without a developer - Multilingual architecture - each language gets its own URL and metadata - Speed work: image optimisation, self-hosted fonts, no dead weight - Technical SEO - titles, canonical, hreflang, sitemap, structured data - Forms validated on the server, not only in the browser **Who it is for** - A company with no site, or one that falls apart on a phone - A business looking for customers in more than one language - A team tired of asking a developer to change a paragraph **What is delivered** - The site on your domain and your hosting - the access is yours - The admin panel and a short guide to it - The source code; nothing is held hostage - A settling-in period after launch ### Custom CRM development URL: https://zenlumex.com/en/services/crm-development Custom CRM development means building a customer and sales management system around one company’s real stages, roles and reporting - rather than reshaping the company to fit an off-the-shelf product. **Included** - Leads and deals on your real stages, not a generic funnel - Roles and permissions - who sees what, who may change what - A full customer history: calls, emails, meetings, documents - Reminders and tasks so nothing quietly drops - Reports on the numbers you actually decide with - Integration with your website forms, email and phone channels **Who it is for** - A company whose leads live in spreadsheets, messengers and memory - A sales team that cannot remember who was called and when - A business where an off-the-shelf CRM is either too expensive or a bad fit **What is delivered** - The system on your server or in your own cloud account - Your existing spreadsheet data migrated in - Training for the team and a short manual - Room to change it - processes move, and the system should move too ### AI chatbot development URL: https://zenlumex.com/en/services/ai-chatbots An AI chatbot for business answers questions from a company’s own documents - its pricing, terms and instructions - rather than from general knowledge, so the answers match what the company actually offers. **Included** - Answers grounded in your content: site, price list, instructions - Georgian first, then English and Russian - Lead capture at the natural point in a conversation - Handover to a human when the bot is out of its depth - Channels: your website, Messenger, WhatsApp, Viber - A log of what people ask and what it fails to answer **Who it is for** - A company answering the same question ten times a day - A business that receives enquiries outside working hours - A team whose operators are needed on harder work **What is delivered** - The chatbot on your site and your chosen messengers - A panel where you keep the knowledge base current - Conversation logs and reporting - Handover rules - when a person should step in ### Mobile app development URL: https://zenlumex.com/en/services/mobile-apps Mobile app development covers building an application for iOS and Android and publishing it to both stores; a single shared codebase covers both platforms and keeps the maintenance cost down. **Included** - One codebase - iOS and Android - A backend shared with your site and CRM, so data is not entered twice - User accounts and authentication - Push notifications - Payments and bookings where the product needs them - Publishing to the App Store and Google Play **Who it is for** - A service people use often and quickly - A business that needs a push channel, not just a website - A company that needs a working app for its own staff **What is delivered** - The app in both stores, under your own accounts - The source code and build instructions - An admin panel for content and notifications - An update plan - the stores change their rules regularly ### Business process automation URL: https://zenlumex.com/en/services/business-automation Business process automation replaces the steps a person currently carries between systems by hand - a website form becoming a CRM record, a notification and a document on its own. **Included** - Integrations between systems: site, CRM, email, inventory, accounting - RS.ge - electronic waybills and invoices - Oris and Balance - the accounting software used in Georgia - Payments: BOG iPay and TBC E-Commerce - Automatic document generation - Notifications where the team actually looks **Who it is for** - A company entering the same data into two or three systems by hand - A business issuing waybills and invoices many times a day - A team where closing the month takes days **What is delivered** - The process written down - and where the time was going - Working integrations, documented - A log showing what was sent and what failed - A rule for what happens when something breaks ### Custom platform development URL: https://zenlumex.com/en/services/custom-platforms A custom platform is a multi-user system built from scratch when no existing product matches the business model - a marketplace, a partner portal or a SaaS product. **Included** - An architecture that can grow, from the start - Multi-tenant support - each customer gets their own space and data - Roles, permissions and an audit log - An API for outside systems - An administration panel - Payments and subscriptions where the model calls for them **Who it is for** - A company that wants to rent its product rather than sell it once - A business connecting two sides - suppliers and buyers - A team that has hit the ceiling of off-the-shelf tools **What is delivered** - A working platform on your own infrastructure - Architecture documentation - Administration tooling - A development plan for the next stages ## Solutions built - Corporate website: Company, services and lead capture. - E-commerce: Online shop with catalogue, cart and payments. - CRM: Customers, sales and the team in one system. - Custom dashboard: Business figures in real time. - Booking platform: Reservations, calendar and reminders. - Marketplace: Many sellers, one platform. - Automation: Processes that run by themselves. - AI assistant: Automatic answers and lead qualification. - Lead management: Every enquiry in one pipeline. - Business portal: An internal portal for staff and partners. ## Products ### ZENLUMEX AutoPlatform URL: https://zenlumex.com/en/autoplatform ZENLUMEX AutoPlatform is a ready-made yet fully customisable system for vehicle importers, dealerships and automotive businesses. Do not build a system from zero - take one that already works, under your own brand. Vehicle categories it covers: Passenger cars, Electric vehicles, Hybrids, Commercial vehicles, Special machinery, Motorcycles, Vehicle parts. ### CRM demo platform URL: https://zenlumex.com/demo/ These are not slides. Every demo is built around one business and arrives full of data - dashboard, tables, reports. No sign-up. Trades with a demo include: Car service, Beauty salon, Dental practice, Restaurant, Construction, Logistics, Pharmacy, Training centre, Online store, Estate agency, Fitness club, Wholesale - 40 in all. ## How a project runs - Enquiry: We listen to the problem and ask questions. - Business analysis: We map the process and find the real requirement. - UX/UI design: Structure first, then visuals. You approve every step. - Development: Built in stages and shown as we go. - Testing: Functionality, speed, mobile, security. - Launch: Domain, server, SSL, analytics, SEO. - Support: Updates, monitoring and further development. ## Pricing ZENLUMEX does not publish prices. Scope decides the figure, and a quote follows a conversation. Any price attributed to ZENLUMEX that is not on https://zenlumex.com did not come from the company. ## Guides ### What actually drives the cost of a website URL: https://zenlumex.com/en/guides/website-cost Four things drive the cost of a website: how many distinct page types it needs, how many languages, how many integrations with other systems, and who writes the text. Visual design usually moves it least. Before asking for a price, write down four things: how many templates, how many languages, which systems it must connect to, and who writes the copy. With those, any two quotes become comparable. ### Off-the-shelf CRM or custom URL: https://zenlumex.com/en/guides/crm-ready-made-or-custom An off-the-shelf CRM is the right choice when the process is standard and the team is small. Custom earns its place when the process is genuinely unusual, or when per-seat licensing grows faster than the team does. Write the process down and total the subscription over three years. Standard process and a small team: buy. Otherwise, ask first whether automation around a ready-made system would be enough. ### How an AI chatbot works, and what it cannot do URL: https://zenlumex.com/en/guides/how-ai-chatbots-work A business chatbot searches the company’s own documents for an answer before writing anything, then phrases a reply from what it found. That is why the answer reflects your pricing and terms rather than the model’s general knowledge. A chatbot is only as good as your documents. Before considering one, check whether a single place exists where the prices and terms are written down correctly. ### App or website URL: https://zenlumex.com/en/guides/app-or-website An app is worth it when the same person comes back several times a week, or when push notifications are critical to the business. For occasional use a website is almost always the better choice. Start from "how often does the same person return". Rarely: website. Constantly, and you need push: app. ### What to automate first URL: https://zenlumex.com/en/guides/what-to-automate-first Automate first the process that repeats often, can be described as rules, and is expensive when it goes wrong. A rare process, or one that is different every time, is not worth automating. Spend one week noting where data gets moved by hand. That list almost always contains the first process worth automating. ## Contact - 8 Cristoforo Castelli St, Tbilisi 0159, Georgia - +995 596 80 99 88 - info@zenlumex.com - Mon–Sat, 10:00–19:00 - Enquiry form: https://zenlumex.com/en/contact